Shipping Policy

Please review this Shipping Policy carefully before placing an order. This policy applies to every order you place with us.

At a Glance

All times and dates given for delivery are provided in good faith but are estimates only. While we make every effort to meet them, delivery times are not guaranteed and may be affected by customs clearance, weather, public holidays, carrier capacity or other factors beyond our control.

Shipping & Delivery Options

We work with trusted international logistics partners — 4PX, YunExpress, Wanb Express and UBI — to deliver your order safely and efficiently. The carrier used for your order is selected automatically based on your delivery destination, parcel weight and the services available in your region, so you always get the most reliable route to your address.

Order Processing Time

• Processing Time: 3–7 business days. This covers order verification, quality checks and packaging.
• Shipping Time: 14–30 business days, depending on destination and the delivery method selected.

Orders placed on weekends or public holidays are processed on the next business day. During promotional periods or peak seasons, processing may take slightly longer — we appreciate your patience.

Do You Deliver Internationally?

Yes — we ship worldwide, to over 200 countries and regions across Asia, North & Central America, Europe, Oceania and beyond.

A small number of destinations may be unavailable due to local regulations or carrier restrictions, and certain products may be restricted in some countries. If we are unable to ship to your location, we will notify you promptly and issue a full refund.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and the carrier's details. Tracking information may take 2–5 business days to become active in the carrier's system. You can follow your parcel's progress at any time using the link provided.

If you have not received tracking details within 7 days of ordering, or if tracking has not updated for an extended period, please contact us and we will check the status with the carrier for you.

Shipping Costs

Shipping fees, where applicable, are calculated and clearly displayed at checkout before you confirm your order. We also offer free shipping on orders over $39.99 USD — any current promotion will be clearly stated on our website.

Customs, Duties and Taxes

International shipments may be subject to customs inspections, import duties, taxes and other fees imposed by the destination country. These charges are set by local authorities and are beyond our control. You are responsible for complying with the laws applicable to the country in which you live, and for any such additional costs, taxes or duties. We recommend checking with your local customs office before ordering if you are unsure.

Please note: product prices do not include import duties or customs taxes unless expressly stated at checkout.

Delivery Issues

Incorrect or incomplete address: Please ensure your shipping address is complete and accurate, including postal code, recipient name and contact number. We cannot be held responsible for delays, losses or extra costs caused by incorrect or incomplete address details. If you spot an error, contact us immediately — we will do our best to update it before dispatch, but changes cannot be guaranteed once the parcel has been shipped.

PO boxes and remote areas: Some carriers are unable to deliver to PO boxes or remote regions. In these cases we may contact you for an alternative address, or the parcel may be held at your local post office for collection. A small remote-area surcharge may apply in certain destinations; if so, we will inform you before shipping.

Not home at delivery: If you are not home, the carrier will normally attempt redelivery on the next working day, or contact you to arrange a suitable date. In some countries you may need to collect your parcel from your local post office. If a parcel is returned to us because it was unclaimed or not collected, we can reship it once the additional shipping cost has been covered.

Signature: Depending on the destination and carrier, a signature may be required on delivery. Please ensure someone is available to receive the parcel, or provide an address where delivery can be safely made.

What Happens If My Order Is Delayed?

If delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated delivery date. You are welcome to contact us at any time for an update on your shipment.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms & Conditions.

Lost or Damaged Parcels

• Lost: If tracking shows no movement for an extended period, or the carrier confirms the parcel is lost, please contact us. We will work with the carrier to resolve the matter and offer a suitable solution.
• Damaged: If your parcel arrives damaged, please contact us within 7 days of delivery with photos of the packaging and the item, so we can arrange a replacement or refund.

Public Holidays & Peak Seasons

Delivery times may be extended during public holidays (such as Chinese New Year, Christmas and Black Friday periods) and during severe weather events. We will always keep you informed if your order is likely to be affected.

Packaging

We pack every order carefully to minimise damage in transit, and we continue to reduce unnecessary packaging wherever possible. In most cases, items in a single order ship together; if your order contains multiple items, they may occasionally be shipped separately from different warehouses and arrive on different dates. You pay one shipping fee per order unless otherwise stated.

Questions About Returns?

If you have questions about returns, refunds or exchanges, please review our Return & Refund Policy.

How Can You Contact Us About This Policy?

If you have any further questions or comments about this Shipping Policy, please contact us:

Email: [email protected]

Our customer service team aims to respond within 48 hours, excluding weekends and public holidays. Thank you for shopping with us!