Privacy Notice

This privacy notice for Geualvin ("Company", "we", "us", or "our") describes how and why we might collect, store, use and share ("process") your information when you use our services ("Services"), such as when you:

• Engage with us in other related ways, including any sales, marketing or events.

Privacy at a Glance

We collect: the basics needed to take your order — name, email, phone number, shipping and billing address, order history, and how you browse our site.

We do not collect: your full card number. Payment details go straight to our payment provider over an encrypted connection and are never stored on our servers.

We do not sell: your personal information is never sold for money.

We share only when necessary: with the courier who delivers your parcel, the payment provider who processes it, and the platforms that run our store and marketing.

You remain in control: you can ask us at any time to show you what we hold, correct it, or delete it.

Questions or Concerns?

Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

If you still have any questions or concerns, please contact us:

Email: [email protected]

This summary provides key points from our privacy notice. You can find more detail on any of these topics in the full sections below.

1. What Personal Information Do We Process?

When you visit, use or navigate our Services, we may process personal information depending on how you interact with Geualvin and the Services, the choices you make, and the products and features you use.

The information we may collect falls into these groups:

• Contact details — your name, email address, phone number, and shipping and billing address.
• Order information — what you bought, when, for how much, and any returns, refunds or exchanges.
• Payment details — collected and processed directly by our secure payment providers (such as Shopify Payments, PayPal and the card networks shown at checkout). We do not keep your full card number, expiry date or security code.
• Technical information — your IP address, browser type, device type, and how you move through our website, gathered through cookies and similar tools.
• Messages you send us — emails, contact form submissions, product reviews and customer service enquiries.
• Marketing preferences — whether you have subscribed to our emails, and which of our offers you have opened or clicked.

We process your information only when we have a valid legal reason to do so.

2. How Do We Collect It?

• Directly from you, when you create an account, place an order, subscribe to our emails, contact customer service, or fill in a form on our website.
• Automatically, through cookies, server logs and analytics tools as you browse.
• From third parties, as described in Section 4.

3. Do We Process Any Sensitive Personal Information?

We may process sensitive personal information when necessary, with your consent or as otherwise permitted by applicable law.

In practice, we do not ask for sensitive personal information as a condition of shopping with us. We do not need to know your health, ethnicity, religion or similar details to sell you a tool, a lamp or a household item.

The only circumstance in which such information might reach us is if you choose to share it — for example, if you describe a mobility difficulty when asking our team whether a folding cane suits your needs. If you do share that kind of detail, we will use it only to answer your question, and we will not use it for marketing or disclose it further without your permission.

4. Do We Receive Information From Third Parties?

Yes. We may receive information from public databases, marketing partners, social media platforms, analytics providers, payment processors, shipping carriers and other outside sources.

This helps us keep our records accurate, improve our marketing, prevent fraud, and make sure your order actually reaches you.

5. How Do We Use Your Information?

We process your information to provide, improve and administer our Services, communicate with you, prevent fraud, and comply with the law. We may also process it for other purposes with your consent.

More specifically:

• To take, pack and ship your order, and to handle any return, refund or exchange;
• To answer your questions and provide customer support;
• To send you service messages, such as order confirmations and tracking updates;
• To send marketing emails and offers where you have agreed to receive them — you can unsubscribe at any time;
• To recommend products and personalise what you see on the site;
• To understand how the site is used so we can improve it;
• To detect and prevent fraud, abuse and security problems;
• To meet our tax, accounting and legal obligations;
• To enforce our Terms & Conditions and other policies.

6. Our Legal Bases (EU and UK Visitors)

If you are in the European Economic Area or the United Kingdom, we rely on these legal grounds:

• Performance of a contract — to process your order and deliver what you bought.
• Consent — for marketing emails, non-essential cookies, and any sensitive information you volunteer.
• Legal obligation — for tax, accounting and consumer protection duties.
• Legitimate interests — to improve the site, prevent fraud, and protect our business, provided your rights do not override those interests.

7. Who Do We Share Information With?

We share information only in specific situations, and only with these categories of recipients:

Every provider is required to use your information only for the purpose we specify and to keep it protected.

We do not sell your personal information for money, and we do not share it for behavioural advertising where your permission is required and has not been given.

8. Cookies and Similar Technologies

We use cookies and similar tools to keep your basket full, remember your details, understand site traffic, and personalise content and offers.

You can manage cookies through your browser settings, or through any cookie consent tool on our site. Blocking some cookies may affect how the site works for you.

9. How Long Do We Keep Information?

We keep personal information only as long as we need it for the purposes described above, or as long as the law requires us to.

• Order and tax records are retained for the period required by accounting and tax law.
• Marketing data is kept until you unsubscribe, after which your address is suppressed rather than reused.
• Information no longer needed is securely deleted or anonymised.

10. How Do We Keep Your Information Safe?

We have organisational and technical processes and procedures in place to protect your personal information, including encrypted payment processing, restricted internal access, and secure hosting.

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We therefore cannot promise or guarantee that hackers, cybercriminals or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Please use a strong password and let us know immediately if you suspect any unauthorised use of your account.

11. International Transfers

Your information may be processed and stored in Hong Kong, the United States and other countries where we or our providers operate. These countries may have data protection laws different from those where you live. Where the law requires it, we rely on appropriate safeguards — such as Standard Contractual Clauses — to protect your information when it crosses borders.

12. Children's Privacy

Our Services are not directed to children under 16, or the equivalent minimum age in your country. We do not knowingly collect personal information from children. If we learn that we have, we will delete it. If you believe a child has given us their information, please contact us.

13. What Are Your Rights?

You have the right to access the personal data we hold about you, to correct it, and to delete it.

Depending on where you live, you may also have the right to:

• Restrict or object to how we process your data;
• Receive your data in a portable, machine-readable format;
• Withdraw consent at any time, where processing is based on consent;
• Opt out of marketing communications;
• Not be discriminated against for exercising your privacy rights.

If you are a California resident, you additionally have the right to know, correct and delete your personal information, and to opt out of any "sale" or "sharing" of it. We do not sell personal information.

14. Do-Not-Track and Global Privacy Control

Some browsers send "Do-Not-Track" signals. Because there is no common industry standard for responding to them, we do not currently act on DNT signals. We do honour Global Privacy Control signals where required by law, and you can always manage cookies in your browser settings.

15. How Do I Exercise My Rights?

The easiest way to exercise your rights is by contacting us. Please email your request and include enough detail to verify who you are — such as the email address used at checkout or your order number — and tell us clearly what you would like us to do.

We will consider and act upon any request in accordance with applicable data protection laws, and aim to respond within 30 days, or sooner where the law requires it.

16. Changes to This Notice

We may update this privacy notice from time to time to reflect changes in our practices, our technology, or the law. The updated version will carry a new "Last Updated" date and take effect as soon as it is posted. We encourage you to review this page periodically.