Contact Us

Before You Write In

To help us resolve your enquiry on the first reply, please include the following in your message:

• Your full name
• Your contact phone number
• The city and country you live in
• Your order number, starting with the order confirmation email you received
• Clear photos or a short video of the product and its packaging, if your enquiry relates to after-sales service

Questions, feedback, or need more information? If your question is not answered on one of our information pages, or if anything is unclear, please send an email to [email protected]  You can also use the contact form on this page.

Please note that we can only discuss order details with the person who placed the order, or with someone that person has authorised. This protects your personal and payment information.

Response Times

Our customer service team replies within 48 hours, excluding weekends and public holidays. Messages received outside our opening hours, or during busy periods and holiday seasons, may take slightly longer to answer, but we will always come back to you.

Customer Service Hours

All times are Hong Kong Time (GMT+8).