Payment Policy

The Short Version

Everything you pay goes through an encrypted connection. Here are the essentials before you read the detail:

By placing an order on our website, you agree to the terms below.

1. What Payment Methods Do You Accept?

We accept two main ways to pay, both secure.

PayPal

Geualvin primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, Visa, American Express and Discover. You can pay from your PayPal balance, your bank account, or any card linked to your PayPal account — without sharing your financial details with us.

Secure Credit and Debit Card Payment

We also accept direct card payments using Visa, Mastercard, American Express, Discover, Diners Club and JCB, plus digital wallets including Apple Pay and Google Pay.

2. Is My Payment Secure?

Yes. All payments are made over a secure, encrypted connection to our payment provider, and our store runs on Shopify's PCI-DSS compliant platform. Your card details are captured directly by the payment processor — we never see or store your full card number, expiry date or security code.

We also use fraud-prevention checks. On rare occasions an order is held for manual review; if that happens, we may contact you to confirm your details before we ship.

3. Which Currency Will I Be Charged In?

All of our transactions are based in USD (US Dollars). Prices shown at checkout are in USD unless clearly stated otherwise.

If your credit or debit card uses another currency, your bank will convert the amount using its own exchange rate on the date of processing. Your bank may also add a fee for international transactions or currency conversion. Both the rate and any fee are set by your bank, not by us, and are outside our control. If you want to know the exact rate that will apply, please ask your bank before ordering.

4. What Will Appear on My Statement?

When you complete your purchase, a billing statement including "geualvin.com" and a country code, such as "HK" or "UK", will be shown on the payment page and/or your card statement. All purchases are processed by our respective entity in the country indicated by that code.

5. When Will I Be Charged?

Your card or PayPal account is charged at the time you place your order, not when it is dispatched. In some cases your bank may place a temporary authorisation hold on the funds before the payment settles; that hold clears according to your bank's own policy.

6. Do You Offer Instalment Payments?

We accept payment in three instalments. Where this option is available, you will be able to choose it at checkout, and the full terms — including each instalment amount and its due date — will be shown clearly before you confirm your purchase.

Please note that instalment availability depends on your country, your payment provider and the value of your order. If you do not see the option at checkout, it is not available for your order, and the full amount will be charged at once. If a later instalment fails, we may contact you to arrange an alternative payment method.

7. Do You Charge Tax, Duties or Import Fees?

Product prices displayed on our website do not include import duties, customs taxes or other fees charged by the destination country. Where these apply, they are set by local customs authorities and are the responsibility of the customer. For more information, please see our Shipping Policy.

8. Can I Use a Discount Code?

Discount codes and promotional offers must be entered at checkout before you confirm your order. They cannot be applied afterwards. Unless stated otherwise, promotions cannot be combined with other offers, have no cash value, and may be changed or withdrawn at any time.

9. How Do I Change or Modify My Order?

If you notice a mistake after receiving your order confirmation email, please contact us as soon as possible.

Email: [email protected]

Please note that we can only help you modify your order before it is shipped. Once your package has been dispatched, we cannot change anything — not the items, size, colour, quantity or delivery address. If it has already shipped, you are welcome to return it under our Return and Refund Policy.

10. What If My Payment Fails?

If your payment is declined, work through these checks in order:

• Confirm the billing address you entered matches the one your bank holds.
• Check that you have sufficient funds or available credit.
• Check whether the card is enabled for international or online payments.
• Try a different card, or pay via PayPal instead.

Your bank may also have blocked the transaction for security reasons. In that case a quick call to them usually resolves it. If the problem continues, contact us and we will help you find another way to pay.

11. What If I Did Not Receive a Confirmation Email?

If you have not received a confirmation email, it is usually one of three things:

1. The email address was entered incorrectly when the order was placed.
2. The email landed in your spam, junk or promotions folder. Please check there first.
3. The payment did not complete, so no order was created.

You can log into your account on our website to see whether the order exists. If you still cannot find it, contact us with the name and email address you used at checkout, and we will check the status for you.

12. How Do Refunds Work?

Approved refunds are returned to your original payment method — the same PayPal account or card you paid with. Depending on your bank or card issuer, the money may take one to two billing cycles to appear on your statement. We will email you as soon as your refund has been processed.

13. Questions About Payment?

If anything about your payment, billing or refund is unclear, please contact us:

Email: [email protected]

Our customer service team aims to respond within 48 hours, excluding weekends and public holidays.